Synadia Privacy Policy

Our Commitment

Synadia is committed to safeguarding the privacy of our website visitors and our customers (“Customers”). In this privacy policy (“Policy”), we will explain how we collect and treat your personally identifiable information (“Personal Information”) as well as the choices available to you regarding our use of your Personal Information.

Information We Collect

When you use our website

Use of Cookies

  • to improve your user experience of our websites
  • ensure website functionality
  • to generate usage statistics
The types of cookies we use may include: HTTP cookies, Google analytics, clear gifs, or invisible pixels.

Our Cookies

Cookies are usually small text files stored on a device, such as a PC, a mobile device, or any other device that can store information and are often set by websites when a user visits them. The information stored in cookies can include personal data, such as an IP address, a username, a unique identifier, or an email address.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work as expected. These cookies do not store any personally identifiable information.

Analytics Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

When You Use Our Product and Services

If you are a Customer, you or your employer may provide certain personal information to us through the use of our products - for example, when you register for an NGS account, when you consult with customer support, communicate via email or Slack, or communicate with us in any way. Personal information we collect may include: Business contact information: such as your name, job title, organization, phone number, email address, IP addresses, log files, and country. Payment information: your credit card numbers and other payment information. Our third-party payment processors (like Stripe) collect this information on your behalf if you provide this information as a method of payment for Services via our website. Synadia does not have access to this information.

When You Engage with Synadia

You have the right to opt-out of any marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.

Privacy of Children

We do not knowingly collect or solicit Personal Information from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Information, please contact us at privacy@synadia.com.

Disclosure of Information

Synadia does not rent or sell any information we collect on your behalf. We may share your information if required by law or with our trusted third parties. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law.

Changes to the Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will do our best to alert you to changes by placing a notice on this page. If we make any changes to this Privacy Policy that materially change how we treat your personal information, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on our websites or to your email address of record, and where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features. You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records even if you request deletion of such information from your account. We may use aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

What rights do California Residents Have?

If you are a California resident, you have the right to request certain information about our collection and use of your Personal Information over the past 12 months. In addition, you have the right to request that we delete the Personal Information that we have collected from you. This right is subject to certain exceptions: for example, we may need to retain your Personal Information to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request. To exercise your access and/or deletion rights, please contact us at privacy@synadia.com. We do not currently sell your Personal Information so there is no need to contact us to opt out of sales.

Data protection rights under GDPR

If you are an European Economic Area (EEA) resident, you have certain data protection rights. We take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you or if you want it to be removed from our systems, please contact us privacy@synadia.com.

What if I have questions about this Privacy Policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to privacy@synadia.com and we will try to resolve your concerns.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.