Technical Account Manager

At Synadia, we are pioneering a new way for digital systems to connect and communicate. Whether between cloud providers, on-premise, or edge, securely, in real-time, and in any environment.

About the role

Objectives

Build strong partnerships with customers, ensuring their success by helping them meet their technical needs and deploying Synadia’s offering while looking for expansion opportunities.

Serve as the primary point of contact for customers, cultivating trust and confidence offering expert guidance on product usage, configuration, and optimization.

Facilitate seamless communication between internal teams and the customers during project implementations, troubleshooting technical issues, and advocating for customer interests within the organization.

Drive mutual value and satisfaction while reinforcing Synadia’s position as a trusted partner in the customer and industry.

Requirements and responsibilities

Become the main point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.
Regularly engage with customers to understand their business objectives, challenges, and requirements and develop action plans for success.
Develop and nurture strong relationships within customer organizations (technical teams, project managers, executives…)
Identify growth opportunities (upselling or cross-selling)
Proactively anticipate and mitigate potential risks that impact customer satisfaction or project success.
Work closely with cross-functional teams, including sales, product management, and engineering, to ensure alignment between customer requirements and product capabilities.
Provide feedback from customer interactions to inform product development and enhancement efforts.
Provide basic technical support and assistance to customers post-sale, including troubleshooting, configuration guidance, and issue resolution, and serve as a liaison with the technical support team where needed, facilitating the resolution of technical issues promptly.
Stay updated with the latest features and updates for the company offering, continuously learning about competing products, relevant market/industry trends, and technologies in general.

Skills and qualifications

10+ years of experience in customer success or project delivery roles
Experience using, designing, or developing messaging technologies, such as, but not limited to NATS.io, Kafka, TIBCO, JMS, MQTT, AMQP, RabbitMQ
Experience interacting with user groups and open source communities.
Experience with software development (GoLang, Python, Java, C/C++, or others)
Experience with Cloud Platforms, cloud-native products, virtualization, containers, Kubernetes, related security aspects, and large-scale deployments in general.
Good understanding of systems operations concepts, disk, networking, OS (Unix), and comfortable working in the terminal.
Experience or familiarity with IoT architectures, web technologies, security, and virtualization technologies
Good collaboration and relationship management skills
Ability and interest to quickly learn new technologies!
Bachelor’s degree in computer science, engineering, mathematics, or similar

Location

USA - Remote

Diversity and inclusion

Synadia is an equal opportunity employer. Our continuing policy is to recruit and employ the best-qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.

Salary range

The projected salary range for this position is $145,000 to $175,000. The projected salary range is just one component of the total compensation for this position. Total compensation for this position also includes equity, bonuses, and comprehensive benefits.

Apply

Please send a cover letter and resume to jobs@synadia.com