Join Synadia

At Synadia we are pioneering a new way for digital systems to connect and communicate between cloud, on-premise, and edge securely, in real-time, and in any environment. We love open source software (OSS)! We maintain and lead the development of NATS - a next generation distributed communications platform.

Developer Community Manager

  • Employment Type: Full time
  • Location: Remote
  • Level: Experienced

Job Summary

As the Developer Community Manager - you will be responsible for all aspects of Synadia’s rapidly growing global user community. The ideal candidate is a creative and strategic thinker and collaborative self-starter who loves engaging with technology innovators (e.g. architects, developers and our technology & solution partners ). Ideally, you are familiar with open source technology and communities, and how they work.

A strong candidate for this role will be able to:

  • Collaborate with Synadia and the community of users to create a compelling community experience
  • Work closely with Synadia internal teams to define a vision and strategy for growing and retaining the community
  • Engage daily with the growing Synadia user community in multiple channels (e.g. Slack, Forums, Reddit, etc.)
  • Assess Synadia content and assets to identify gaps, opportunities, and make content/asset recommendations to improve the experience for members and meet company objectives
  • Carry out sensitive community functions including moderating content, answering member questions, setting up private groups, and building trusted relationships with groups and individual participants
  • Monitor and participate in other communities where Synadia and its technologies are discussed or used by members
  • Identify, curate and develop influencer and thought leadership content
  • Treat the community as your “product” — prioritize improvements and develop timelines and deliverables to drive continuous community improvement
  • Analyze usage to identify effective engagement approaches by delivering topics, discussions, gamification, features, and content
  • Ensure Synadia is represented in relevant developer networks
  • Manage and grow user community social channels
  • Develop creative approaches to engagement and curate engaging developer content

Job Requirements

  • 3-5 years of experience working in developer relations or community advocacy programs, preferably open source and technical in nature
  • Analytical and data driven in your approach to building and nurturing communities
  • Experience facilitating sensitive and complex community situations with humility, empathy, judgment, tact, and humor
  • Excellent spoken and written English
  • Relationships in prominent Open Source communities are a plus
  • Familiarity with message broker/event streaming technologies e.g. Kafka and Cloud Native technologies is a plus